Terms and Conditions
1. Scope
The following T&Cs apply to all orders placed via our online shop.
2. Contractual partner
The purchase contract is concluded with SnorBan DK ApS.
3. Formation of contract
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process.
The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
4. Contract language, saving of the contract text
The language available for concluding the contract is English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail.
5. Delivery conditions
Delivery times
Deliveries will be made within 5-7 working days from order placement. Working days = from Monday to Friday (not on national & bank holidays). As soon as your order is dispatched from our warehouse, you'll receive an email confirmation.
Delivery cost
All displayed product prices at SnorBan.co.uk are including VAT, but excluding shipping costs. If you shop for more than £55, we offer free shipping. For purchases below this amount, the shipping cost is £4.95.
We deliver to:
• United Kingdom *
*Please note we do not send to The Hebrides, Gibraltar, Isle of Man, Isles of Scilly, Shetland Islands or Channel Islands.
We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.
We can deliver your order to the billing address, or you can specify a workplace address at the checkout. If you are out, the courier will leave a delivery note at your designated delivery address confirming they have attempted a delivery.
All orders are shipped from our warehouse in Denmark. When you place an order with our ‘International standard delivery’ option, your order will be handled by PostNord in Denmark, but will be handed over to the local postal service depending on your destination (for example Royal Mail).
Should the courier company lose an item, you will be given the option of either receiving a replacement or a full refund.
6. Item Costs
The price of each product is displayed with the product. All prices queted on this website are in GBP and include Value Added Tax (VAT).
If delivery is made outside the EU, additional costs may be incurred in individual cases (e.g. costs for customs duties, taxes or fees). We do not accept liability for such costs. The handling and payment of these amounts is your exclusive responsibility (unless expressly agreed otherwise).
SnorBan shall take all reasonable efforts to maintain correct prices. However, should errors occur and items are offered at incorrect prices, SnorBan will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies paid.
7. Payment
The following payment methods are basically available in our online shop:
Credit Card:
Once you've completed your order, you will be transferred to the ePay payment system. Here you need to process your payment. After your identification as the legal cardholder, directly after the contract conclusion, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card. ePay (Bambora Online A/S) is PCI certified by VISA / Mastercard and all communication is encrypted via a secure connection.
PayPal:
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
8. Right of cancellation
Consumers have a 14 days right to cancel.
Right to cancel:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (SnorBan DK ApS, Dalgas Avenue 40B, 8000 Aarhus C, support@snorban.co.uk, Denmark, Phone: +45 50549804) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
| Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) To SnorBan DK ApS, Dalgas Avenue 40B , 8000 Aarhus C, support@snorban.co.uk, Denmark / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*] Ordered on [*] / received on [*] Name of consumer(s) Address of consumer(s) Order Number(s) Signature of consumer(s) (only if this for is notified on paper) Date (*) Delete as appropriate. |
9. Money back guarantee
We have had such positive experiences with SnorBan that we are offering an unconditional 30-day money-back guarantee. If you are not completely satisfied, simply return the SnorBan mouthpiece to us within 30 days of receiving it, and we will refund the full purchase price, excluding delivery costs.
Please return the used SnorBan mouthpiece to:
SnorBan DK Aps, Dalgas Avenue 40B, 8000 Aarhus C, Denmark
To expedite your refund, please include your full name and order number when you return the SnorBan mouthpiece.
Your refund will be processed within seven working days of receiving the SnorBan mouthpiece. You can expect an email confirmation once your refund has been processed.
Please note that this guarantee is valid once per customer for a single SnorBan mouthpiece. If you have previously used our 30-day guarantee, we may refuse to accept your return.
10. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
11. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
12. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
13. Intellectual Property Rights
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to SnorBan and as such are protected from infringement by local and international legislation and treaties.
